NICE Telephony Engineer II Posted Aug 11
Request Technology - Jacqueline White , Chicago, IL
Seeking a NICE Telephony Engineer II

Well known company seeking a NICE Telephony Engineer II. If you like a culture where you will stretch your limits and give you exposure to cutting edge technologies, you're in luck. Don't be coy and wait three days to call us. We want to hear from you now! Email your resume to me.

Who you are

NICE technology experience is a must!

NICE Telephony Engineer II


Call recording analytics NICE Engage Nexidia, Genesys

Integration carrier infrastructure, call center infrastructure

NICE RTS, NICE Deletion, ToolKit

SIP/IP & SIP contact center PSTN gateways.

What our client wants you to do aka responsibilities

The Call Recording & Analytics Engineer II is responsible for the support of Voice & Screen solutions including design, implementation and problem resolution. Provide support to voice service managers & vendors by troubleshooting the NICE Engage, Nexidia, Genesys integration, Carrier infrastructure, and Call Center infrastructure.

You also meet most (if not all) of the following responsibilities:

Ensure system stability & availability of the recording and analytics platform.

Support, design, implement and configure Voice and Screen recording solutions (NICE Engage).

Ensure system compliance related to OS and application patching/upgrades while adhering to break/fix processes for ticketing, incident, and outage resolution.

SIP experience: actively troubleshooting issues related to SIP.

Oversee recording vendor in the engineering studies: transaction volumes, response times, availability, service options, product spec, speed of operation, type of protocol of the telecommunications systems.

Evaluate vendor hardware, software, and communications products and provide recommendations for purchases and projects to ensure PCI compliance of the recording and analytics platform.

Leads successful delivery projects involving recording & analytics platform and operational reviews.

Complete SQL database research for call recording identification; station and user mapping into NICE and Genesys technologies.

Monitor and manage the recording and analytics environment for enterprise Telecom Infrastructure while acting as a liaison between vendor and business for urgent issues.

Provide consultative support to ensure efficiencies in the recording environment, while providing 2nd and 3rd level support to managers and operations support to vendors

Ensure concerted effort is being placed on root cause analysis for Telephony outages.

You also meet most (if not all) of the following requirements:

7 years or more as a Telephony Engineer

7 years or more of Telephony concepts and voice recording workflow experience

5 years of experience in IP & SIP Contact Centers with expert knowledge of Genesys and Avaya platforms

3 years of design and implementation of Call Recording Technologies as a Technical Lead

NICE call recording systems & NICE administration and technology experience required!

Perform user and system administration responsibilities in NICE.

NICE Engage 6.x and above, NICE RTS, NICE Deletion Toolkit hands on experience

Experience successfully delivering large projects with knowledge of Analytics technology

VoIP networking architecture and troubleshooting experience is a plus

Who the Company is

Our client is a large Fortune 500 Enterprise company that we've worked with for over 30+ years placing candidates like yourself.

Work with a very talented group of people, where they maintain a friendly environment where people really want to work.

If this sounds great to you, come join us. Please email me your resume to: (see below)

Employment Type: Permanent
Work Hours: Full Time

Pay: $115,000 to $135,000 USD
Pay Period: Annual

Click here to apply - Please mention that you saw the job on DotnetThread