Field Systems Administrator Posted Jun 29
Staffingpower , Tampa, FL
General Summary:

The Field Systems Administrator is responsible for leading the technical relationship of one or

more of our clients. They will provide superior support to a subset of our customers

in a complex network and/or hosting solutions environment. They will troubleshoot systems and

application incidents to provide the maximum availability and optimal Mean Time to Repair

(MTTR). They will ensure the Support Center has all documentation necessary to understand

and support their clients.

Essential Duties and Responsibilities:

Deliver superior customer service in a professional and timely manner.

Strong Team Member and customer client relationships skills

Create detailed documentation and have strong organizational skills

Excellent listening and communication skills, both verbal and written

Ability to work on multiple priorities and /or projects simultaneously in a fast paced


Ensure rapid response, escalation, and resolution to achieve the restoration of services.

Ability to resolve root cause problems with complex Windows domain environments

Maintain and improve client loyalty

Participate in technical research and development to enable continuing innovation within

the client infrastructure

Ability to autonomously research and provide professional solutions

Other Duties and responsibilities as assigned by management.

Have reliable transportation and be willing to travel

A clean background check is a requirement for this position

Able to work rotating shifts and on weekends

Employees are expected to demonstrate:

Experience in server hardware builds and remediation

Experience with Hyper-V virtualization

Experience using backup and recovery technologies

Experience with firewalls, switches, and wireless infrastructure

Experience Microsoft Exchange and email protocols

Experience with virus removal and system recovery

Ability to repair and recover from hardware or software failures

Advanced experience in Active directory and DNS concepts

Advanced experience in Microsoft RDS environments

Advanced understanding of network protocols and troubleshooting techniques

Field Systems Administrator

Name of Employee page - of

Experience in the following technologies is a plus:


Kaseya RMM

Sonic Wall



Symantec Cloud Virus Protection

PRTG Network Monitor

Storage Craft


Education Requirements:

Associates Degree or Higher

4 years of experience in general computer installation, maintenance/ repair, and off site field



Must possess and maintain a valid Florida driver's license and a clean driving record.

Physical Requirements and Working Conditions:

Must possess the mobility to work in a standard office setting (on site or off), and to use

standard office equipment, including a computer, concentration to maintain attention to detail

despite interruptions, strength to lift and carry objects weighing up to 50 pounds; vision to read

printed materials and a computer screen; and hearing and speech to communicate in person

and/ or over the telephone. Must be able to sit/stand for extended periods of time.

Employment Type: Permanent

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