Call Center Representative Posted Jun 12
PBP , Reading, PA
Job Summary

If you enjoy speaking with interesting business people from all over the US and can turn a regular conversation into revenue for the company, we might have the perfect job for you. As a telephone sales representative, you make calls and and work with customers to sell them on our products and services. A telephone sales representative must be passionate about what our company has to offer and truly believe in the vision we sell. This excitement must come through on every call to guarantee that customers enjoy speaking to you and want to learn more about the company and brand. As a telephone sales representative, you can relax and enjoy your day in an office while making connections all over the world.

Job Responsibilities

' Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.

' Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.

' Advise prospective and current customers by answering questions and addressing concerns about purchased products.

' Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.

' Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.

' Follow organization standards to maintain quality service and guarantee customers receive exceptional service.

' Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.

' Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs

Job Qualifications


' High school diploma or its equivalent

' Good diction and telephone personality


' Professional appearance

' Well organized and great attention to detail

About the Company

PBP is a private, high-performing, B2B information and training company. Our customer-focused company serves hundreds of thousands of companies of all sizes on a national basis including the Fortune 1000.

We are employee and customer focused for the greater good, and enjoy a collaborative , open door, hands on culture. Over 50% of salaried employees have been with our company 5 years or more, and many for 10 or more years. Respect, empowerment and effective team-building for growth are some of our key values. PBP offers a culture that is non-political and non-bureaucratic with an emphasis on continuous learning and long-term thinking.

To learn more about why people are attracted to our company, please visit our main website: .

We also invite you to learn more about our deep commitment to giving back by visiting our philanthropy site:

Employment Type: Permanent

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